Friday, December 23, 2011

Delta Sued for Losing Luggage, Not Reimbursing Flyers Appropriately

Posted By on Fri, Dec 23, 2011 at 1:52 PM

Something to consider before you board a flight for your holiday getaway: Delta Airlines has been slapped with a class-action lawsuit alleging it's not playing by the rules when they lose luggage. The suit filed by consumer advocates claims that Delta is only reimbursing passengers for a fraction of what they're entitled to by law.

Federal regulations allow passengers to claim up to $3,300 for lost or delayed bags. But according to claims, Delta told passengers last year that they were only responsible to repay customers $25 a day and up to $125 total. According to Reuters, Delta was fined $100,000 by the U.S. Department of Transportation for those claims.

According to the DOT, approximately 130,000 bags were "mishandled" by domestic airlines in October alone. Delta reported mishandling about 16,000 bags that month and a total of about 328,000 for all of 2010.

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