In a move where a number of major hotel chains are expected to follow suit, The Hilton Midtown, New York City's largest hotel, will soon get rid of room service. Instead, in-room dining at the $300-plus-a-night hotel will be supplemented by a new self-service cafeteria. A spokesman for the Hilton chain told The New York Times that demand for room service is waning.
Meanwhile, travel industry experts say that room service is a losing proposition anyway at most hotels.
“Everybody’s doing what they can to engineer their properties to make more profit while still supplying the services their guests demand,” John Fox, a consultant for the hotel industry, told the Times.
Room service is a relatively new convenience. The Waldorf Astoria on New York's Park Avenue—now owned by the Hilton chain—introduced room service to the hotel industry in the 1930s.
A Hilton spokesman told the Times that the company is considering removing the amenity at its other hotels on a case-by-case basis.