Sunday, January 13, 2013

Lego Customer Service Rocks

Posted By on Sun, Jan 13, 2013 at 10:13 AM

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At some point, contacting customer service became comparable to being waterboarded. But once in awhile, a customer service representative not only manages to help you out, but goes above and beyond, giving you some faith that at least a few people still care.

Such is the case with an incident reported in the Huffington Post. When 7-year-old English boy Luka Apps endured the heartbreak that came with losing his favorite Lego figure—the one he had saved all his Christmas money to buy—he wrote a letter to the Lego company.

The company not only responded with what may be one of the best official corporate responses ever, but did right by young Apps—replacing his lost Lego figure, as well as pimping it out with all sorts of accessories and even giving him a bad guy to wage battles with. You can check out both letters online.

Now, if we could just get the credit card people to be so responsive.

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