We spent $35K on a backyard project and they made our water feature the highest elevation causing a flooded patio during rain, stamped and colored concrete patio is cracking with several spots where color has come off (after just a few months), water feature is very much not how we wanted or had asked for, pump failed and had to be replaced just weeks after installing, plants we wanted (and some even tagged) were declined and not used, sprinklers weren't set up right with plants dying, and overall feel like we weren't listened to with the designer putting in their backyard vision instead of ours. For example, I specifically asked multiple times an algae killer be installed and it too was declined. Afterwards the developer stated we'll need to add something to prevent algae growth. Really?? We now add a chemical algae killer weekly. (VERY upset about that since if they had just listened then our water wouldn't be so dirty-looking all the time.) We will have a different company come out to "fix" our backyard as we do not want these people returning and make things worse. I would not recommend them at all to do your landscaping.
I have shopped at Far West for many years and found the staff to be friendly and helpful. I would give them a 5 star rating!
We had a very unpleasant shopping visit at Far West on 6/22/2012. We went through the horseshoe enter/exit driveway, loaded two bags of sand into the back of our S10 pickup, drove back around towards the exit/office. We were immediately set upon by two employees who claimed we were stealing and/or shoplifting (I don't recall which).
Jennifer and I were stunned as we were still within the Far West queue, with cash in hand, and moving towards a parking space. Jennifer was then followed around inside the store and harangued by someone claiming to be the owner and demanding to know, “What else have you got in the vehicle ?“ We can't think of anything that inspired such abuse - our transportation, our dress, demeanor, demographics, etc. The only thing we can come up with is that it must have been a bad day at Far West.
I'd advise not sending your family and/or friends to Far West unless they are aggressive and assertive enough to defend themselves against Far West management and staff abuse.
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