Sunday, March 4, 2012

Continental Takes Off Forever, United Experiences Conversion Glitches

Posted By on Sun, Mar 4, 2012 at 10:28 AM

Continental Airlines flew off into history this weekend, leaving hundreds of airports across the nation as United Airlines put the finishing touches on its takeover of Continental. Even visitors to Continental.com were automatically redirected to United.com.

Continental has stopped using its "CO" code, meaning no more Continental Airlines tickets, or flights - even though the Continental name is still painted on some planes.

The two airlines merged in 2010 but have been integrating operations slowly. The most significant changeover occurred Saturday as United converted to a new computer reservation system. The conversion involved moving millions of reservations from both the Continental and United systems into a single platform.

A United official said that the conversion was responsible for a higher-than-normal call volume to its customer service operations. A notice on the United website said the call volumes were "extraordinarily high" and some hold times exceeded an hour.

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