Tuesday, June 4, 2013

'Hello Room Service, Could You Send Up ... ' "Hello? Hello?'

Posted By on Tue, Jun 4, 2013 at 8:48 AM

In a move where a number of major hotel chains are expected to follow suit, The Hilton Midtown, New York City's largest hotel, will soon get rid of room service. Instead, in-room dining at the $300-plus-a-night hotel will be supplemented by a new self-service cafeteria. A spokesman for the Hilton chain told The New York Times that demand for room service is waning.

Meanwhile, travel industry experts say that room service is a losing proposition anyway at most hotels.

“Everybody’s doing what they can to engineer their properties to make more profit while still supplying the services their guests demand,” John Fox, a consultant for the hotel industry, told the Times.

Room service is a relatively new convenience. The Waldorf Astoria on New York's Park Avenue—now owned by the Hilton chain—introduced room service to the hotel industry in the 1930s.

A Hilton spokesman told the Times that the company is considering removing the amenity at its other hotels on a case-by-case basis.

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