Thursday, December 26, 2013

Entrepreneur: Consumers Triggered Christmas Shipping Nightmare

Posted By on Thu, Dec 26, 2013 at 10:05 AM

As UPS and FedEx customer service representatives deal with the massive fallout from undelivered Christmas packages, commentary from Entrepreneur Magazine this morning argues that we have no one to blame but ourselves.

The nation's major delivery operations acknowledged late Christmas Eve that they had been overwhelmed by unexpected volume, leading to untold Christmas presents sitting in warehouses or on trucks instead of under the tree.

One UPS driver told USA Today that it had been the "worst Christmas ever."

But the Entrepreneur points to three key factors in the shipping nightmare and they all point to consumers:

1. We are a nation of procrastinators.

2. Retailers are discounting later.

3. Americans are generous.

"Consumers taking to Twitter and Facebook claiming the shipping giants are modern-day Grinches should spend a moment this Boxing Day examining what role their own habits had in stopping Christmas from coming," wrote the Entrepreneur.

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