Thursday, February 18, 2010

Google Voice: You're Hearing Me, But You're Not Really Listening

Posted By on Thu, Feb 18, 2010 at 1:43 PM

The minute I received an invitation to join Google voice and get a Google number, I jumped on it. The features are amazing: a Google number can be set to ring to all of your phones—cell, home, office; different rings can be set for different callers; it has free SMS messaging and stores messages online; you can record, block and screen calls; and, my favorite, voicemail transcription.

I've only recently started giving out the number, and so when I received a call through my Google number and couldn't get to it, I was hoping the caller would leave a message. Bingo! I soon received a text message indicating I had voice mail, and then another with that message transcribed. Bingo! Bingo!

But voice recognition software still has a long way to go. Case in point? The transcribed message I received (only the numbers and the manager's name have been changed):

"Good Morning Amy, Atkins, My name is B. and again I am the comedian. Doug Stone hopes Manager populous voting to set up a chap softer if you'd like to do with Doug prior to the show in Boise next week if you please give me a call back. My number is 555-555-5555. That's B. and again 555-555-5555 other dogs at home. Thank you very much. Bye bye."

I don't really think B. cares about some populous vote, a softer chap or if I have other dogs at home. He's comedian Doug Stanhope's manager and was calling to set up a time for me to chat with Stanhope before his Friday, Feb. 26 stop here in Boise at Neurolux.

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