Allissa Thiel 
Member since Jan 4, 2011


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Re: “Pho Nouveau

I'd really like to give this place a good review. Based solely on the food, it is not a total disappointment. The portions were generous and fairly flavorful. One of the entrees we ordered had a mountain of rice noodles (which seemed standard) but only five or so thin, quarter sized pieces of pork and four smallish shrimp. This was still enough food, just a bit surprising when compared to other plates. The big disappointment of the evening was the atrocious service. We were apparently a bother because of our group size (though I wouldn't consider a party of 8 at 6pm on a Tuesday night that big of an inconvenience, especially considering there were probably only three other tables filled when we got there). Our server was unwilling to push two tables together when we first got there. She kept insisting that she was waiting for another party next to us to leave, so we could push those together. In the meantime, our growing party was surrounding a table meant for 4. When we finally decided we had had enough and pushed another table over, she simply watched us work. Twice I saw her role her eyes while waiting on us and at least that many times heard her complaining about us to her fellow server. I am usually a bit obsessive about my politeness, so I know we did nothing to warrant this reaction. She gave us the bare minimum of service she could get away with and declined to thank us for coming in (though the other server, the polite one we wished we had gotten, did thank us on the way out). I was so disappointed and angry by the experience which was made worse by the fact that it was our last dinner with some relatives visiting for the holidays. Considering all of the great local restaurants that have closed their doors in the last several years, it is crazy to me that anyone would behave in this way. I'm sure there are many good servers who would gladly take her place. Unfortunately the experience was bad enough that we won't be returning to see if that happens.

2 likes, 0 dislikes
Posted by Allissa Thiel on 01/04/2011 at 9:12 PM

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