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Re: “Fresh Off the Hook Seafood

This was the second time I have tried Fresh Off the Hook, and the second time I walked away disappointed. I thought they deserved a second chance after my first visit. I realize that everyone can have an off day, but after this visit I have come to the conclusion it is just poor service.

My second visit starts with me paying $18.52 for a plate of Fish & Chips, a bowl of chowder, and an Ice tea and then just gets worse from there. After waiting 15 minutes the waitress brings me my drink. At this point I am still waiting for the clam chowder that was supposed to come before the meal. After another 15 minutes she returns with my chowder and meal and says "They both came up at the same time". I have no problem with them coming out at the same time but as I take my first bite of the now ice cold clam chowder I quickly realize that it has been sitting in the back for some time and just got over looked in their lunch rush.
On a positive note I think the meal would have been good if it had been warm. The portions are just the right size, and the staff is very friendly.
On the down side I think they lose points for the lack of service and the price point of their meals. This being my second visit with the same out come suggests this is more of a pattern with them.

1 like, 0 dislikes
Posted by Kelstroh on 03/12/2010 at 8:37 PM

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